FAQ

The satisfaction of our customers is our top priority. Please do not hesitate to contact us if you have any questions or suggestions. Just send us an email to support@drawlify.com or use the contact form.

If you have a question about our shop or your order, check out our most frequently asked questions below. Maybe yours is already there.

What is included in an order?

In every delivery you will find the following things:

●      a high-quality canvas with the chosen motif

●      all necessary acrylic paints that you need for painting

●      three different high-quality nylon brushes

●      a picture of how the painting should look later

●      a manual as PDF so that nothing can go wrong

To make a long story short: your order contains everything you need to get started immediately.

How much are the shipping costs?

To make your purchase with us as uncomplicated and pleasant as possible, we waive any shipping costs. The product price you see is ultimately the final price. There are no additional costs.

Do I have to mix the colors?

No. All the colors you need are already premixed and filled into paint pots. You can start painting right away.

I ordered several pictures, but only one arrived. What's wrong?

Don't worry. Some items are stored in different warehouses and shipped individually from there. This can lead to different delivery times. If you have ordered several "Paint by Number Sets", but not all have arrived yet, the others will probably arrive within the next few days.